Chargement Odalys Groupe

Dear client,

You recently booked a holiday with us using our “refund guaranteed” offer.

This offer covers travel restrictions and border closure implemented by government decisions affecting the period of the stay. If your situation puts you in the case mentioned above and you would like to cancel your stay, please let us know as soon as possible.

You can confirm your cancellation by filling in the following form below which will allow us to process your file*.

We are sincerely sorry about this situation, which is unfortunately beyond our control, and we hope very much to see you soon in one of our establishments.

We would like to wish you a Happy Christmas and best wishes for the New Year.

The Odalys Team

*As a reminder: upon receipt of your IBAN, you will be reimbursed within 4 weeks, without need to contact our customer service. In order to be efficient, please do not fill in more than one form to avoid extended processing times.

Please make sure the IBAN and BIC information is clearly filled in
See an example

I hereby agree to the processing of my personal data included in this form as well as the processing of all data communicated to and collected by Odalys Vacances. I acknowledge that the communication of my data is intentional, and I agree that my personal data will be kept during the processing of this request.
*Obligatory fields